Sunday 24 February 2013
iPhones Are 3 Times More Reliable Than Samsung Handsets
Do you like this story?
FixYa, a crowd-sourced troubleshooting website has published its
Smartphone Reliability Report, which may not go down too well with
Samsung fans.
The report compared user complaints on Apple’s iPhone, Samsung’s Galaxy smartphones, Nokia Lumia and Motorola’s Droid from a database on 30 million users to figure out which smartphone is the most reliable.
FixYa assigned a dependability score to each manufacturer, which was based on 722,558 troubleshooting questions from smartphone owners and after normalizing the data for relative market share. The fewer the questions it received relative to market share, higher was the score.
As you can see from the graph below, Apple received the maximum dependability score of 3.47, almost 187 percent or 3 times more than Samsung’s score of 1.21. Nokia and Motorola received dependability score of 0.68 and 0.13 respectively.
iPhone users complained about poor battery life (35%), lack of new features with new models (20%, lack of customisability (15%) etc, the things that they liked about the iPhone was simple UI, reliability and the app ecosystem.
In case of Samsung handsets, the biggest gripe was battery life (Nexus) and microphone & speaker issues and the things they liked was the great quality of the screen, enjoyable UI and battery life (Samsung Galaxy S3).
You can read FixYa’s Smartphone Reliability report here, it’s an interesting read as it gives an unbiased view of the quality of smartphones.
Please drop us a line in the comments below to tell us what has been your experience.
The report compared user complaints on Apple’s iPhone, Samsung’s Galaxy smartphones, Nokia Lumia and Motorola’s Droid from a database on 30 million users to figure out which smartphone is the most reliable.
FixYa assigned a dependability score to each manufacturer, which was based on 722,558 troubleshooting questions from smartphone owners and after normalizing the data for relative market share. The fewer the questions it received relative to market share, higher was the score.
As you can see from the graph below, Apple received the maximum dependability score of 3.47, almost 187 percent or 3 times more than Samsung’s score of 1.21. Nokia and Motorola received dependability score of 0.68 and 0.13 respectively.
Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.
iPhone users complained about poor battery life (35%), lack of new features with new models (20%, lack of customisability (15%) etc, the things that they liked about the iPhone was simple UI, reliability and the app ecosystem.
In case of Samsung handsets, the biggest gripe was battery life (Nexus) and microphone & speaker issues and the things they liked was the great quality of the screen, enjoyable UI and battery life (Samsung Galaxy S3).
You can read FixYa’s Smartphone Reliability report here, it’s an interesting read as it gives an unbiased view of the quality of smartphones.
Please drop us a line in the comments below to tell us what has been your experience.
This post was written by: Author Name
Author description goes here. Author description goes here. Follow him on Twitter
Subscribe to:
Post Comments (Atom)
0 Responses to “ iPhones Are 3 Times More Reliable Than Samsung Handsets”
Post a Comment